Blu - Eco friendly dry cleaner

All delivery fleets suffer from traffic incidents, road closures/maintenance and inherent traffic hotspots. Varsha wanted a birds eye view to see where her fleet was at all times and identify these areas that caused significant delay to deliveries and increased wage costs.

Navmii Tracker solved this through specific report generation and route playback. By being able to see when, where and how long vehicles were travelling allowed Varsha to identify these key areas within a matter of minutes. With this data in hand route planning was altered to avoid these hotspots resulting in increased productivity from her team and reduced fuel bills from traffic idling.

For Varsha deliveries should take less than 10 minutes for each stop, however it was clear to her that the team were spending far longer at certain locations.

Navmii Tracker allowed Varsha to install geofences around each of her customers, she was able to monitor entries and exits for each delivery. Over time said data was extracted to identify which customers for taking longer than average for deliveries.

Varsha frequently visits her customers to review the service and customers internal processes were changed in order to ensure a swifter delivery. The increased productivity and efficiency allowed Varsha to take on new business.

Maintaining a large fleet is not cheap and with increasing maintenance and fuel bills Varsha wanted to be able to see how her workhorses were being treated by her team. She was aware that Navmii Tracker had the capabilities for this and provide a mechanism to score her team based on harsh driving events.

Navmii Tracker has a number of elements that can be used independently or together to analyse how vehicles are being driven. A few examples are excessive idling, harsh acceleration and sharp turning. These components allow fleet managers to score drivers on their driving and present this information to them in order to aid safer more efficient driving all whilst reducing fuel expenditure, servicing, tyres, brakes, etc…

As always customers want things now if not yesterday for Varsha managing the expectations of her customers was not easy. With constant phone calls asking where the delivery was, which resulted in Varsha calling the driver to find their location then planning their route to see the ETA for the said delivery and in turn feeding this back to customers in order to manage their expectations.

Navmii Tracker shows customers real time updates both on mobile and the web. Having this information directly to hand allowed Varsha to notify her customers whilst on the phone to them. Her customers typically had the hotel guest standing in front of her in the hotel lobby so being able to provide them with an answer in under a minute was great addition to Varsha's SLA for future business.